Refund policy

Made to order

Aisha'z Collection pieces are made to order in Qatar. Nothing is produced in advance, and every piece is cut to your size and length after you order it. For that reason we do not accept returns or exchanges for a change of mind.

Defective or incorrect pieces

If a piece arrives with a defect, or different from the order you confirmed, tell us on WhatsApp within 7 days of delivery, with your order number and clear photographs of the piece. Keep the piece unworn, with its Aisha'z Collection tags attached, until we have confirmed the defect, unless the defect could only be found once the piece was worn.

These conditions apply except where applicable law requires otherwise.

Once we have confirmed the defect, the choice is yours: we remake the piece, or we refund it in full to the original payment method. We cover the cost of returning a defective or incorrect piece; contact us before sending anything back, and we will arrange the return.

Nothing in this policy affects your statutory rights under Qatari consumer protection law.

Order changes and cancellations

Because pieces are made to order, production may begin shortly after an order is confirmed. Until production begins, you may cancel your order for a full refund, or ask us to change it; contact us as soon as possible and we will tell you whether production has begun. Once production has begun, the order cannot be cancelled, because the piece is being made to your size and length. This does not affect your rights if a piece arrives with a defect or not as ordered, or if delivery is delayed.